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River Wellbeing Spa - Five Star Hotel - ELEMIS

Verified (?) Visited Apr 2011

The hotel was lovely and the facilities were good if a little limited.

The cupcakes were lovely - however, the therapist tried to say she had given a 45 minute massage when she had only given 30 minutes, as we were also meant to have a 15 minute manicure.

She argued with us and was extremely rude so another staff member had to step in. We did get both treatments in the end. However, my massage was extremely painful and I was bruised for a week afterwards, unable to lie on my back. The manicure was also just a tidy up, with no polish and again the therapist was very rough, making my cuticles bleed, causing me a lot of pain and making them scab for the next two weeks.

The other staff member did provide us with an extra cupcake and tea each to make up for the argument. However, I would not visit again.

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