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The Bannatyne Spa Millbank

Visited May 2011

very bad experience. went to the scheduled day that i confirmed with the main reservations office and when we got there from travelling far for this birthday spa gift,. we were hardly accommodated inside and waited 30 mins because receptionist asked us for A voucher.reservation office did not mention anything on what to bring on the day. we only had email confirmation on our mobile phone, which they asked us to forward to them,on which we had difficulty sending as their place has no network coverage. asked them if they can help us they said they cant. and if we insist on having the treatments we need to pay again which i found so annoyingly ridiculous. we had such difficulty. and when we eventually got in, the service was not at all good.
i will never recommend this place to anyone.

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