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River Wellbeing Health Club and Elemis Spa

Difficult to get in - Had to knock on the front door of the hotel!!!
Was told by therapist that wahanda voucher was misprinted and we could have a manicure or pedicure, not both.
Waited 45 mins for drinks. My daughter was told no orange juice was available and my 'earl grey' tea was not earl grey.
Steam room not working that day. Loud music from the gym spoilt the relaxed ambience when in the jacuzzi. Jacuzzi only worked after I went to spa reception to ask for it to be turned on.
Felt we received inferior sevice in the restaurant after we informed them we were there with a wahanda voucher. 'Cupcake Afternoon Tea' was only tea and a cupcake. Afternoon tea suggested to me sandwiches and cake.
Overall my daughter and I had a good day but no thanks to the rafayel hotel! Will not recommend to friends.

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