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River Wellbeing Spa - Five Star Hotel - ELEMIS

Verified (?) Visited Mar 2011

I treated my best friend to a Cupcake Tea Afternoon with a pampering treatment and use of the spa facilities at Rafayel Hotel.

She loved it but both of us thought the quality of treatments we got could have been better if staff had been more enthusiastic or energetic. The treatments were ok but we weren't sure the therapists were giving it 100%.

The same was for the restaurant staff when we went to have our cupcake tea. We must have at least waited 10 min to be acknowledged and another 10-15 minutes to get the tea in spite of the restaurant being almost empty that afternoon.

However, I am a fan of this hotel and the restaurant and will see how it'll be like on my third visit.

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