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First time spray tan and am happy with the results. The lady who did it was friendly enough - it seemed to be the same person who gave me pre spray advice when I called. Upon arrival I was given a card to complete, pretty standard stuff. Then I was taken to a room, supplied with sticky flip flops, disposable panties and hair net and left to get ready. A couple of minutes later she was back to get me sprayed. All done and then I was given my after care advice, told to hold my arms straight up in the air for a few minutes and then I'd be ready to leave. It seems like a really good job (although I have nothing to compare it to) and my lovely fiancé was surprised by how good it looked.