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I took my mum along to the Spa as a treat for her birthday but was a little dissapointed with the facilities.
The layout of the spa is over two floors and the changing areas are downstairs along with the mixed gym and the treatment rooms are upstairs with the lounges.
So you have to walk around in your robe in front of people who are going to the gym and generally using the facilities while your half naked trying to walk up stairs in your flip flops looking half dignified.
My mum also suffers from a disability when walking so it was hard work for her to keep going up and down the stairs in her robe! There was a stair lift but she wasnt about to jump on that looking even more embarassed.
The lounges were very pleasant although the cordial juice isnt labelled as cordial so myself, my mum and another lady in the room all drank neat cordial orange, then realised it was dilute juice and not fresh.
The facilites are small, they gym is tiny and the ceilings low. The spa has a small salt water pool and 3 person jacuzzi, steam and sauna. It is very basic but pleasant.
The changing facilities are small and it does get busy, you have to queue to use one of the 4 showers and one of the 2 or 3 hairdryers.
I can't fault the treatments. My therapist was really good, I had a back and shoulders massage and she was spot on. I also had a salt scrub and both were really good.
I wouldnt recommend the Brands hatch Spa for a relaxing day at a spa, i think its a bit like going to the gym and using those facilities.
It didnt have that nice isolating feel that some spa's have and the walking up and down stairs in your robe in front of the paying public wasnt ideal.