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No real plus points or minus points. The manicurist was pleasant, although not particularly chatty (though the one next to her was), and she didn't use the polish I'd selected. I didn't complain, however, because I liked the color she'd accidentally picked up instead (they were very similar). The "Drying Lounge" seemed to be in use as an office and none of the clients went in there leaving it a bit cramped. For a quick and friendly manicure, it does the trick, and the polish lasts a long time.