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ELEMIS at Rafayel Spa Lombard Road
Visited Mar 2011
I was very excited about spending a day in spa with 4 friends, on arrival the staff were friendly and the spa area is very nice and modern. We were taken straight to our treatments which were very nice and relaxing. We were then shown the spa facilities which were not at all as we were led to expect. Although they were nice, there is a small jacuzzi which only holds 3 people at a time and so we could not use, a small steam room and sauna, and an exercise pool which you had to pay to use. The relaxation room was small and just held 3 beds and a couple straight backed chairs. It wasn't really feasible for us to stay in the "spa" area for long as there wasn't space fo rus. So after showering and dressing we were directed to the restaurant area for our tea and cupcake. Again, the restaurant was nice, but we were shown to a sofa area and left for a while, then when we asked for menu's as we would like to eat some lunch, our request was completely ignored. Evenutally, after chasing, we were given 2 menus and our cupcakes, which were really delicious. We had lunch but the service was appalling and slow. We ate lunch on the sofas and were not even taken to a table.
If this deal had been advertised as treatments then it would be good value, but as a Spa day it was a huge anti-climax. I would not recommend the deal to friends.