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we had to make 2 visits and we dont live near there was a mix up with origional appointments and had to go back to have extra treatments booked origionally simon after our asking did let us use fire and ice again free of charge on 2nd visit.I did feel there was possible unhappiness with staff when one of the boss' was present.or stress for some reason the therapists made more effort with the boss doing rotas or something rather than saying goodbye to guests