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Imagine Spa at Hazlewood Castle

Not a great experience at all and definately would not reccomend! I booked a massage for myself and partner a month ago and then forgot what time i had booked it for. I rang 3 times and left 3 messages with no responce until a couple of days before when i had a voice message telling me the time of our treatments with no apology for not getting back to me only that they had been busy??? Arrived for our massage yesterday to be greeted by the two most glum miserable girls you could imagine. No smiles no welcome, just shunned into the corner of a small reception/nail table to fill in a long questionnaire befor we started. Funnily enough the phone rang at this point, to my amazement the girl just sat there and let it go to answer phone, i couldn't believe it!!!!Then we were shown to the room which was nothing like a spa room just a tired dirty treatment room with oil all over the surfaces and no blinds to block out the sunlight so it wasnt even dark and relaxing. The massage was also awfull i felt as though i had been tickled for 30 minuits, even when i jumped in the areas which she was clearly tickling she didn't do anything to change it, just carried on when i was clearly not enjoying these specific movements. No pressure was applied as the discription said in the treatment brochure(deep tissue massage)!! and she had the coldest hands ever. I was a beauty therapist for 6 years so i suppose its easy for me as i know how things should be done, such as warming your hands befor touching somebodys skin, this therapists hands were freezing and she took her hand off my back so many times which is also not meant to happen in massage. Then we were left to get changed once they had finished but wasnt told where to go after, so we just walked out of the room which takes you straight outside to a courtyard area with nobody there to say bye or ask us how we were, as we had already paid upfrount we just left and headed back to the car. We will not be returning again.

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