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Agree with Sukching's comments. I rang for booking and confirmation twice, but nobody informed me about construction work at gym and library area. In theory, hotel breached their contract since this is one part of services that we paid for and it is described on the voucher. However they let us have the Fitness First free pass to go to the gym, which was still nice but waste us one hour time. In my opinion, this is avoidable if the reception can inform the customer when they ring for the reservation, and I trust that most customers will understand it.
I hope this brings the hotel managers’ attention and communication skills can be improved.
Finally, I would say massage was great; deco of the hotel is nice, afternoon tea is fab. Staffs are nice. I particularly like the masseuse who is very professional and I did enjoy her services.