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The lady on the reception desk was really friendly and made me welcome straight away. Despite me being a little early she apologised for taking a telephone call (work related) whilst I was filling in my details which I thought was really nice. She showed me the facilities available to me (pool, gym, sauna, relaxation room and ladies changing room) and said that my therapist would come and get me when she was ready. The whole ambience of the spa was of relaxation and the aroma wafting throughout was really lovely. The therapist was excellent - she obviously had much experience and she made sure I was comfortable throughout - I had a hot stone massage which I had not had done before. Afterwards I was not rushed and felt I could have stayed in the spa as long as I wished even though the voucher stated I could only use the facilities for 1 hour. Overall I could not fault the experience with one little exception - the shower cubicles had soap dispensers but there was no soap available. Also the treatment room was a little on the small side. I would recommend this spa.