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I have to admit, when we first got there I though this might be one of those purchases you regret, it was quite busy, and the spa is quite small, I figured they overbooked, the jacuzzi only holds 3, the steam rooms 4 and sauna the same, you have to pay for the pool. However the receptionist advised us as it was busy we could use the pool for free, by the time we'd changed everything had thinned out and we were able to use the facilities comfortably. We were offered to combine our 30+15 treatment and I opted to have a 45 minute facial, it was lovely, they use Elemis products and they cleansed, toned, massaged, scrubbed, masked and moisurised all my cares away!! Then there were 4 delicious cupcakes to share at the end of it - WELL worth the spend.