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Portland Hall Spa

Visited Aug 2010

When we arrived was met by owner who advised us the spa wasnt working, I think we should have been informed of this prior to our visit. The robes we were given where hard and not soft and fluffy like we had imagined, the slippers were grubby and it was evident they had been worn by previous guests. Lunch, I can tell you, was not made by a chef, and the plates and cups contained chips & cracks. On a more positive note - The Rasul room was great and so was our treatment of side by side, couples full body massage. Even though this is an historic building, it is run down and it is not clean. The staff are not friendly and the owner tried to sell us pictures hanging from the wall!!!! - obviously a side line to earn extra money. We complained by e-mail after our visit and the owner promised to either refund part of our money for none use of the spa, or invite us back when it was in working order. Despite further emails to her, she has failed to respond and to keep her promises. Save your hard earned cash, and spend elsewhere. I would not return here ever.

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