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The receptionist whom I spoke to was very helpful & clear about what would get with the special Wahanda deal when I made the booking. There was a bit of confusion when I arrived as there was a different receptionist who didn't understand that although my hot stone massage was at 3, I had arranged to use the other facilities an hour before the massage but a different receptionist came along and cleared the confusion. The sauna is tiny but fine, the gym (which I didn't use) is small but well equipped- it would be comfortable only if there are no more than 2 people in there at a time & the pool is pretty cool- small but lovely (there is a current machine which you can swim against).It is a lovely tranquil spa & had a professional, if somewhat clinical, feel about it. I had a wonderful 75 min hot stone massage which was incredibly relaxing & really warmed me up, especially as it was a rather cold day when I went. The masseur (I had Rosetta) was friendly & professional, neither too chatty nor too quiet & her massage skills were pretty darn good! She was happy to focus on a couple of areas that were particularly sore and tight & I felt so much looser after the massage. the other facilities (gym, pool, sauna)- not for me but I'd go back again for a massage/ facial.