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Portland Hall Spa

Visited Apr 2010

Myself and my partner booked the rasul earlier this year, we had an absolutely fantastic time, the setting had a very morrocan feel, it was very relaxing - although it wasn't the best venue for a spa, the treatment we had was perfect. The staff probably need to have more training in customer service and how to treat guests attentively, but I think this is down to management to ensure their staff are giving a good service, as this could make a big impact on clients wanting to return again, the venue is not really the "dream location", so I don't think it would be a reason for customer to return, therefore I feel they need to give exceptional service to make up for the lack in venue. I wouldn't say the staff were rude, they were very pleasant, but were more interested in chatting about their personal life than paying attention to customers. I would return again, but only to use the rasul as we were left to it which suited us for this treatment and we really enjoyed it, but probably wouldn't choose any other treatments as I don't think the staff would give 100% commitment.

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