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Dear Miss BP,
I agree with below. The therapist should never ever rip shellac/ gel nails off, it's unprofessional and poor conduct. Gel nail wouldn't damage your nails if they were removed properly. If she prepped the nails properly for removal, the shellac gel would come off with ease. Normally how I remove gel nails is to break the gel first by buffing the nail with a buffer, that way the acetone can penetrate quicker into the gels. I would then wrap the nails with acetone soaked pads with foil. Leave for 10 minutes. The gel will break away with ease with hardly any scraping....If the gel is quite stubborn, put your foil wrapped fingers in some warm mitts help speed up the removal process.
Apply cuticle and nail conditioner on and a treatment base coat to nourish the nails.
It sounds like the therapist wasn't trained properly in gel removal. I'm so sorry you had to experience that......