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Dear Miss PB,
I echo the details below, by Cindy's Beauty Lounge. Shellac is a treatment that is kind the nails. It sound like the therapist hadn't been trained correctly in how to remove the product. In fact all Gel or Gel Polish treatments should be removed the way described by Cindy's Beauty Lounge. One of the reasons I use Shellac is because it is so nice, quick and easy to remove, leaving the natural nail healthy.
fingers 2 toes