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sorry i dont know about in the sheffield area as i am based in kent. advice for you is to search for mld massage therapists in your area and look for indepentant ones not tied to a specialist salon doing beauty treatments. seems like they took your money and dont care or cant sort out the problems they have caused. also independant people are often more qualified than those in larger salons due to training and insurance. hope this helps and you get it sorted out
Sources: own view