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Charlton House is a lovely grand hotel decorated in shabby-chic style. We were upgraded to East Wing and absolutely loved the room, it was huge with a large bathroom and indoor balcony area. Very luxurious.
All staff were friendly and helpful at all times and we felt very welcome. The restaurant dinner and breakfast was nice and good service too.
The spa was lovely and very relaxing. Luckily it was quiet during the week however I'd expect it to feel a bit cramped when busy as the facilities, especially the changing area, are small. The lava shell massage was fab. Overall I'd highly recommend the hotel and the Exotic Spa package.
If you're not sure which spa package to book, it's worth noting that the lava shell/bamboo massages in the Exotic Spa Break usually last 30 minutes (the wraps are 45 mins). So you may want to consider the cheaper Heavenly Bliss package if you're happy with a 25/30 minute traditional massage.