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I bought a voucher for a brazilian wax through Groupon. When I arrived, I asked the therapist if I could have a Sicilian instead. She asked me to describe exactly what I wanted, and I explained - she put me at ease and I did not feel uncomfortable describing exactly what shape I was after, where I wanted the hair removed, etc.
During the treatment, the therapist took the time to ask me if I was happy with the shape she had created, and she was very thorough in providing me with exactly what I had requested.
Unfortunately I did not get the therapist's name, but she is a lovely Spanish lady who has been in England for 8 months. She spoke excellent English and chatted just the right amount during my waxing.
Whilst there, I decided to have a half-leg wax as well, and she was able to do this treatment at the same time.
Throughout both treatments, the therapist made sure to ask me if the temperature of the wax was ok, and she carried out the treatments quickly and efficiently.
During my bikini waxing she gave me choices as to how to lie for her to wax the more intimate areas, which was nice (as it is sometimes a bit of a shock when someone just instructs you to get on all fours / lie on your front / lift your lets, etc!!). I was also pleasantly surprised that she positioned a clean waxing stick to cover the particularly sensitive areas which don't want to be touched by any wax(!) - this not only reassured me that nothing was going to get burnt, but also allowed me a bit of dignity and privacy during what is otherwise a rather undignified procedure!
I will definitely be going back there (in fact, I have already booked my next appointment!) - it's inexpensive, friendly, and easily located. Some have said it is hard to find, being in the basement of a hair salon... I have to wonder whether those people missed the fact that one of the huge front windows of that hair salon is dedicated to clear light clinic?! In any event, the doors on Lambs Conduit Street are all numbered...
All in all, a very good experience and one which I would recommend.