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This is a really exclusive location and the staff, facilities and quality of the treatments all match this. The atmosphere is kept very calming, the speciality teas provided are excellent. The relaxation area is very well equipped and all facilities provided in the spa are excellent . We didn't use the jacuzzi area due to timing though. The staff are all 100% professional at all times. The changing rooms are excellent, although not large, but the staff quietly manage the appointments ensuring the changing area is never crowded . We had the afternoon tea package and the food was if the quality expected from hotel like this we couldnt even eat it all . Overall this is a 5 star spa in a 5 star location. It doesn't have a pool but this is a different experience and I would definitely recommend you maximise your treatment and relaxation time here.