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I was very impressed with the attention to detail Steve gave with the cut. It was my first time with highlights and I was worried it would be too artificial looking but Steve used a very subtle colour to restore my hair to its natural sun-kissed look which was great after winter. I was complimented by someone later on the quality of the layers as they were all very even on both sides. I'm not 100% sure on the fringe as it is very different to my normal long sweeping fringe and doesn't seem to want to sit how it was originally cut, but I think it's just a matter of getting a few stands re-trimmed now it's had time to settle - it's great when I first dry it then doesn't seem to behave :-). The staff were very friendly and Steve does everything he can to make you feel comfortable.