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When we arrived at reception we were greeted very warmly.The gentleman receptionist made us feel extremely welcome, and asked us if we had stayed there before. When we replied no, he explained where everything was and even went to the trouble of phoning our room to explain about the meal options. The hotel is lovely and the rooms are worth every penny (especially the shower!) We also very impressed with the waiter service in the restaurant, tyhey were polite and efficient...couldnt fault the hotel staff at all. The only thing we were not impressed with was the bar, as the cocktails were over priced for the quality and we were waiting a long time for them. As my husband is a bar manager, we know good cocktails! But all in all an amazing weekend and cant wait to stay there again!