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Oh dear. Painful! Much too hard, and I do usually like firm pressure. And strange - grabbing individual vertebrae and pulling them until each one cracks - never had this before and I have a lot of massages. And a suction cup was used too with no explanation, so whilst not unpleasant, I did not know what this was for. Also, strokes too rough and fast to be relaxing . The room was nice and the heated bed was a nice touch but I cannot recommend the massage and would not return.