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I would tell my friends that the day seemed rather unorganised. Twice we were asked to fill out a form for a manicure, despite telling staff we weren't booked for that. We were advised on the day that the pool was out of use as there was a children's party, which when you pay for the use of facilities all day, isn't great (thank you to Linda who arranged our treatments during this time). The treatments themselves were very good (except when I was burnt twice with hot stones!), however we were interrupted when another member of staff needed some slippers!