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Staff were very pleasant and spa was clean, however we were collected 15 mins late for our massages and no apology given for lateness. The massage room was not very cosy or peaceful - no calming background music to make us relax, all we could hear was the noise of the fan!! When I rang up we were told the spa facilities were open till 6pm but once our massage was finished we were told the spa would be closing shortly and it was only 5.15pm. We had planned to use the steam room and foot spa for the last half hour or so which we couldn't do so was somewhat disappointed.