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I visited for my birthday, with my mum.
The receptionist was never on reception and a lot of unnecessary time was wasted waiting for her but other than this the experience was great. We were told to ask for our drinks when we were ready for it. The massages were excellent. The relaxation room had a beautiful view of the Thames and the steam room and sauna were empty, so my mum and I got to spend some real quality time with one another. The sauna and steam room are very small but everything was nice.