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I have nothing but praise for this establishment. We were made to feel really welcome, with hot fruit punch and nibbles waiting for us on arrival - very welcome on a cold November morning. Jacquie and her colleague were friendly and professional and the treatments were very good. Between us, our party enjoyed hot lava shell massages, back and shoulder massages, foot massages and manicures, all very relaxing and enjoyable. We made full use of the hot tub and sauna (lovely fluffy robes and towels provided) and appreciated the tea and coffee provided by the hotel mid morning. All in all, a wonderful experience to be highly recommended.