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Joanne was lovely, she was friendly and chatty throughout. There was ambient music playing in the background which made it a nice relaxing atmosphere. Only trouble is I just was not happy with the final product. It states on the site that the nails should last weeks without chipping and were told you can do lots of heavy duty housework etc and they wont chip for a good month, but they did after about a week so all in all I was not really very happy with them.