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Although I enjoyed my treatment there seemed to be some confusion with my booking. I had made the booking online 2/3 days before hand and had received all the reminders and confirmations however when I arrived there was no record of me on the salon system. Naturally they were unable to see me due to other appointments however they managed to fit me in half an hour later. I had no option but to agree to this because my appointment was non-refundable and I would have lost my payment had I not attended. This mix up caused me to be late for my next appointment. The salon cannot be faulted in their dealing with the situation however it is disappointing that this happened and does not endear me to trying this system again.