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On arrival i was informed that my treatment had not been booked in correctly, i was having the hot stone massage and not enough time had been allocated, this was very disappointing. The spa facilities were wonderful, very relaxing. The afternoon tea finger sandwiches were lacking and i wished i had gone for the lunch menu. The staff were very pleasent and did manage to fit in my full treatment. Overallwell worth the money, everything i wanted it to be!, and lovely hotel. Espa products lovely too.