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Chutima Therapy

Visited Jul 2013

My sister and I thought we would treat ourselves to a luxury manicure and pedicure so I booked the treatments having read the reviews of this salon. We were extremely disappointed! Firstly they had messed up our appointment so could not offer the "Luxury" treatment, which in retrospect was a stroke of luck since the "Express: mani / pedi was abysmal from start to finish. The staff were sweet enough but had no real idea of what they were doing in relation to a professional treatment. My therapist was male and couldn't even fit the toe separators properly let alone file or paint my nails and had to leave that to the female who was working on my sister. This therapist managed to cut my sisters cuticles (twice!) so they bled and didn't seem to be able to hold the implement properly at all. I have had manicures and pedicures regularly for over 20 years and have never encountered such an appalling treatment. The area in which we sat was the corridor leading to the 2 treatment rooms for massages and the toilet (from which emanated a rather noisome smell), so was very cramped and uncomfortable. To add insult to injury the "Express" treatment took over two hours and did not include even a mini massage, proper foot scrub or application of lotion. After all this we were charged GBP 40 each - I would not recommend this salon to anyone wishing a professional nail treatment.

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