Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Does it offend you?

We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

River Wellbeing Spa at The Hotel Rafayel

This was the worst Spa experience I have had. The facilities are tiny - a jacuzzi that only fits 3 and the steam room was out of order. The plug hole of one of the showers was blocked!
The staff were rude and unhelpful! There had been a problem with their systems - fair enough this happens but no apologies were offered to anyone - a shrug was all anyone got from the staff! The 'tea and cake' was poor, we had to ask for milk and there was NO choice of cake, it took ages to come and when it did the cake was dry and clearly had come out of a box.
The facial was nice, and my therapist commendable - Jade - she was the only good thing in the whole experience! However my friends therapist didn't speak to her - not even to tell her how long she was leaving the mask on for - she just walked out of the room!

All in all a shocking excuse for a Spa - I will never return - our spa day ended at 12 noon - we had had enough!

Enter at your own risk!

Why are you reporting this review?

Please give us concise information to back up your report

Already a Treatwell citizen?

If you've already registered with Treatwell, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.