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Was looking forward to this spa day with my husband. The jacuzzi and steam rooms were out of order... huge disappointment as those were the 2 amenities we were most looking forward to. Staff are polite and the treatments themselves were very good. The contemplation area which is an area to relax in pre/post treatments was not great! lying there and listening to staff talking about their weekend does not do it for me! I thought this again ruined the spa day as the whole atmosphere should be spot on from the minute you walk in. There are headphones but we just decided to not to stay there that long.
All in all the treatments were nice, the therapists who carried out our treatments very good, but the whole atmosphere and out of order jacuzzi and steam room were not great. We have been to lots of spas in London and unfortunately think we will be visiting those next time.