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River Wellbeing Spa at The Hotel Rafayel

Verified (?) Visited Sep 2012

The treatments themselves were very good, especially the massage and the therapists were very polite and knowledgeable. However, the spa itself was not as clean and tidy as it has been on previous visits. The pool was out of service. The changing rooms appeared to be left unchecked during my visit and I actually had to tidy it as it had been left in a horrible state by other guests - towels, dressing gowns and slipper discarded around the room, a filthy shower mat and rubbish left lying around. The relaxation area was also left in a mess for much longer than it should have been, with dirty plates and tea cups lying around on all tables. Several other guests commented quietly that other rowdy groups should have been asked to be quieter - a spa is meant to be relaxing and loud shouting and running around is disruptive and does not help with the atmosphere. The spa itself was very busy when we went and I think that the staff were overstretched, but in the future I would recommend that they keep a closer eye on the ambience.

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