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I booked in to have a facial with use of the spa facilities for the day. With the Jubilee celebrations I realised after making several different means of transport to get to the spa i was not going to make my appointment. The spa staff were very understanding and accomodating and managed to reschedule my appointment later in the afternoon. The ambience is just right. Very relaxing withe just the right lighting. The staff were very attentive. My therapist was very friendly and walked me through the products she used which would be useful for my skin type. Got tea and chocolates while I relaxed after my treatment as part of the special as well as a £10 voucher to use on their products. Got a very nice eucalyptus oil skin treatment. All in all it was very pleasant and I would definitely go there again.