Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Does it offend you?

We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

River Wellbeing Spa at The Hotel Rafayel

Verified (?) Visited May 2012

On arrival the staff weren't very inviting. They looked at you fairly blankly which made you feel that you were'nt expected. They seemed uncomfortable as to who would show us around as though it wasn't in their jurisdiction. The water provided in the reception area was really warm like it had been sat there for days. Very unpleasant! One of the lockers did lock and both the toilets were dirty until my friend flushed them both which we both thought...YUK!!! We used the gym but as we had no headphones and they didn't have any available; we could listen to the music. We had to instruct them when we wanted our tea and they brought us a small box with 4 chocolates in as a complimentary gift (we thought). Our invitation offered tea and cakes! When we asked for tea in the afternoon they made one pot of english breakfast although we asked for both EB and Earl Grey. Twice they ignored us on that. We were told our chocolate was instead of our cake and because I made a fuss the poor girl had to speak with the manager and we were brought a cup cake each We also had to ask for clean cups and a fresh jug of milk as they hadn't cleared away the pot from the morning and expected us to drink from the same cups We didn't order food from the hotel because the service was terrible There was no swimming pool but a plunge pool, sauna and Jacuzzi. The steam room wasn't working properly and the maintenance manger didn't appear to fix it so we didn't get to use that. It is based on the 3rd floor so is only accessible by lift. Anyone who has a phobia of lifts best choose another venue.
The facials we had were lovely but as neither of us have had a facial before we can't compare.
The girls were lovely though! Although mine spoke limited english, she was really kind and very good at ther job.
We probably wouldn't go here again as we had travel a fair way and were dissapointed.

Why are you reporting this review?

Please give us concise information to back up your report

Already a Treatwell citizen?

If you've already registered with Treatwell, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.