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The welcome was fine. The cafe area also doubled as the Reception so there were staff sorting out food as well as seeing to clients' needs. I'm afraid the food was not up to standard. The portions were quite small and my food did not look very good at all! I commented on this and one of the staff very kindly said she would not charge me for it (this was a very positive thing to do) My comments were constructive - I wanted them to know for future information. The coffees were lovely.
In the pool/spa area there were several things that didn't work. Taps held together with tape etc. and an open drain area in the shower. If things needed to be fixed surely there should have been a notice saying so?
The treatments were very good and we enjoyed the relaxation room.
All in all I will be back but we were so hungry after the swim and treatments we were looking forward to bigger portions!