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The spa is in a great location, just off Carnaby Street. When I arrived I was given a robe and slippers and as I was early I used the sauna for a while. I didn't use the pool although I was tempted to use the pool as I was the only person there so I would have had the whole pool to myself. The hot stone massage wasn't great (apparently the girl was new), then another girl came in to do the facial, and she seemed to know what she was doing. The spa does not have the "wow" factor and although there were two cleaners working away whilst I was there, the place was still a bit tired looking. I will not be returning.