Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Does it offend you?

We expect Treatwell citizens to be polite and well mannered so if anything you see on this site causes you offence (profanities, unauthorised advertising, slanderous comments), please let us know and we'll look into right away.

Before you submit your report, have a read of our Community Guidelines to make sure the content of this review breaches them in any way.

If this is your business, see also our tips on dealing with negative feedback.

Slaley Club & Spa at Slaley Hall

Verified (?) Visited Apr 2011

The venue is very pleasant and we had a nice day. When we arrived, however, having pre-booked a 'Mums Chocolate and Cream Treat we were looked at rather strangely as no such package existed. They also had a query about us not being booked onto their system correctly despite me making 2 phone calls. After some discussion between staff it was agreed that our vouchers fron Wahandra were valid (we paid £79 each) and a package of treatment was arranged to this value. We were told it would take 1hour and 30 minutes but was actually only about 75 minutes long. By discussion afterwards my daughter and I found that we were given different treatments as her treatment involved having a shower part way through and mine did not!! We were allowed to use the pool and gym during the day but the pool did have an aqua fit class in it for about 1 hour. We were provided with slippers and a robe but wished we had brought a spare swimming costume with us as we were damp during our treatment session. There was a cafe on site but it was expensive. Overall we enjoyed our time and will probably return to this venue or elsewhere. I think that the changing rooms and showers in the venue are in need of updating. Whilst we were waiting someone on the phone was trying to book a slot for 2 weeks ahead but there was no availability so I think you need to have your session booked early or have possible alternative dates as I think there are only 2 or 3 treatment rooms.

Why are you reporting this review?

Please give us concise information to back up your report

Already a Treatwell citizen?

If you've already registered with Treatwell, why not log in before reporting this content? If you log in we'll be able to get in touch with you once we've reviewed the content you're reporting.

If you're not a citizen, why not register now?

See also our tips on dealing with negative feedback.