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I went with my mother, who is not into spas at all, for a half day Fire & Ice package and I booked a Serail mud treatment for the two of us as well.
The Fire & Ice package allowed you full use of the facilities (swimming pool, sauna, jacuzzi, steam room (well lit), foot spas, aroma showers - one in orange blossom and the other with mint - another two steam rooms (one with subdued lighting and the other was not working at the time), ice fountain, and relaxation room with loungers and adjustable lighting), although one of the steam rooms in the main spa area was not working on the day, but this did not really detract from the experience.
On arrival, we were greeted by friendly staff who explained tha spa facilities to us, as we had not been before, and were made aware of where everything was via a tour. We then changed into our swimsuits and robes and headed to the main spa area, where we were greeted by a lovely therapist. We were offered a cold drink or herbal tea whilst we completed the spa questionnaire (to make sure we were suitable for any treatments we chose) and then the therapist returned to explain the diiferent treatments available. We decided to go for the Serail Mud treatment as it was one of their most popular treatments, and it sounded like it would be a good experience for my first spa treatment. We would be found by our therapist when it was time for our treatment, so we did not have to worry about being somewhere at a specific time, which meant we could relax completely.
We enjoyed spending time round the spa, trying out everything, but loved spending time in the steam room with subdued lighting; incredibly relaxing. The spa was not busy when we went (mid-week, just after lunch), so it was very quiet and this made the aternoon all the more enjoyable as we had the spa area nearly to ourselves as everyone else seemed to be in the pool. I was really surprised at how much they offered in the space available, both in terms of treatments and facilities, and managed to create a wonderfully relaxed atmosphere.
The Serail mud treatment was excellent. The friendly therapist came to find us, took us to our treatment room and recapped what would happen briefly, so we would understand completely what would happen during the 40 minutes the treatment lasts for. To start with, you apply mud all over you body (you can do this for each other or the therapist can do it for you), then go into the room and sit down listening to relaxing music for 10 to 15 minutes whilst the mud dries. Then the steam starts up and fills the room, so the mud loosens and you can rub it all over your body to act as an exfoliator. The steam lasts for 20 to 25 minutes, then a shower above your seating area starts up and allows you to wash the mud off. My skin was fantastically smooth and looked great afterwards, and I felt very relaxed.
The changing rooms are relatively spacious, offering a good number of lockers and showers, as well as hairdryers. The facilities were kept very tidy and there were plenty of water stations spread throughout the spa, so you do not get dehydrated.
In summary, this an excellent little spa offering a lovely range of facilities and therapies, offering good value for money and clearly knowledgeable and friendly staff. I will certainly be making a return visit in the future.