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I bought the package that included the facial and massage. This was a bit pricey but well worth it. Staff were welcoming on arrival and continued to be right up until I left. Steam was out of use but the staff arranged for me to use another one. At one point I was waiting around for a while to be given a towel but this was down to staff doing so much and not out of rudeness. Massage and facial were perfect and I really enjoyed my day.