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lovely lady. As I have ticklish feet she offered me a hand/arm massage instead of the legs/feet which was great. Facial was bliss. Loved the back polish/massage. Used good products. Refreshments was just a drink - I had a glass of water. I also asked for a lip wax which she did for £3.50 (bargin) and I only had £3.08 and she accepted this even though I offered to go to the bank for the rest. I thought that was really nice of her. The salon is above a hairdressers shop.