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Service at the bar was slow. Spa reception was very good, heat and ice experience was good, all be it a bit smaller than expected. Husband struggled as seating not good for someone of his height found himself hunched over whilst trying out some of the experiences. Reception staff okay. Room disappointing, it did have a nice view of the golf course and lovely huge comfortable bed. The Balcony needed a good clean cobwebs, moss and leaves so not very inviting. Room was in need of TLC and a vacuum and dusting, not the cleanest. Only one bathrobe supplied. Paid for the upgrade - spa bath and walk in shower. Spa bath not very wide and a separate shower cubicle not the walk in shower I was expecting. Came away feeling cheated and extremely disappointed.