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I was delighted with my session with the vibro-plate, the staff member helping us was very friendly, approachable and enthusiastic. The machine itself is in a room by itself so I and my spouse didn't feel self-conscious using it. We were shown how to work it, offered water and left to exercise with a diagram of positions. Absolutely brilliant value for money if you aren't sure about signing up long term or just want to try vibro-plate training. It isn't the latest machine but you can't beat the price and it does do the job.