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I took my mum for Christmas, and she was really pleased with the neck and back massage,. The staff were extremely welcoming and helpful and although the sauna and steam room were very small, we enjoyed the relaxed atmosphere. I would have preferred more areas to relax in, as we were limited to the pool area where guests of the hotel were (and it was quite busy) or upstairs in the relaxation room. Still, if you take swimwear you can enjoy the whole facility.