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Relaxed atmosphere. Loved it that the staff came to get you for your treatment so you didn't have to clock watch. Unfortunately the pool was out of order - but they did inform me before I booked. The manager was a little abrupt when I inquired if it would be available later as it was being mended whilst I was there.....and quoted lots of H&S to me!! Hot tub is outside but the staff take the lid on and off for you.