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Bannatyne Spa Charlton House Hotel


Verified (?) Visited Jul 2014

Arrived fine with my cousin booked a few months in advance. Reception staff were fine. Room mediocre. Swimming pool was not a great size, more than 4 people had to try and avoid each other, or would bump into them. Had the two course meal prepaid with the deal booked beforehand. We both decided to have the cheese and biscuits after the two course. The menu was worded in such a way, we didn't realise that we had to pay a further £9 each for cheese and biscuits, thought the menu stated just £3 extra. Queried this with the waiter, who was confrontational in front of other customers, which made us feel dreadful for asking. Then we nearly got back to our room and the Hotel Manager started saying that we should have understood the menu, once again confrontational and wouldn't listen to us his customer's. He was making us feel really stressed about it all. Quite honestly the customer service and experience is non existent in this Hotel. Would not recommend them, and would certainly not go back there again.

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