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They were running a little late (only about 5 minutes) but I didn't mind as they let me know and gave me a drink. The therapist was lovely - she was very friendly and professional - and the wax was done with great care, was not very uncomfortable (comparatively!) and the result was great. Most importantly I usually suffer so badly from bumps and general redness following a Brazilian and this time around it's been far less red and sensitive than normal. I'm not sure how that is but am delighted and will definitely be using them in future.